Debt Recovery Training & Consulting

Empowering your team with the skills, systems, and strategies to recover more, faster and more effectively.

Our training and consulting programmes are designed for institutions looking to build or improve their internal debt recovery capabilities.

What we offer

Legal Framework – Introduction to Debt Recovery in Tanzania – legal requirements and compliance.
Communication Skills – Effective debt collection communication and negotiation techniques.
Skip Tracing – Skip tracing and field investigation techniques for locating debtors.
Portfolio Management – Portfolio management, debt categorisation, and prioritisation strategies.
Negotiation – Settlement strategies, payment plan structuring, and commitment securing.
Legal Processes – Court procedures, garnishee orders, and legal enforcement in recovery.
Technology & Systems – Using technology and SaaS tools in modern collections management.
Credit Risk – Credit risk assessment and management for lending institutions.

Portfolio Health Assessment – Comprehensive review of your current debt portfolio health and recovery rates.
Process Audit & Redesign – Collections process audit with recommended improvements and best practices.
Policy Development – Creating credit and collections policies tailored to your institution.
Staff Performance Review – Evaluating and coaching collections team performance.
Technology Guidance – Technology selection and implementation guidance for collections systems.